Assignment On My Career - 1227 Words

Tia Champagnie Professor Thomas BISM 2601 13 September 2015 Assignment One- Capitalizing on your Career [Marketing] CRMS American businessman, Sam Walton, once stated that â€Å"there is only one boss. The customer.† It is a fact that ultimately everyone paying for a good or service wants to feel like the business’ only customer. This is why Customer Relationship Management is essential for the success of any business. CRM refers to the technologies and strategies used to oversee customer data and interaction to increase the level of customer service and loyalty. The use of CRM software enables companies to operate more effectively and efficiently. It consolidates customer data and permits each department access to it. The usage of this software serves to enrich the customer’s experience by recording all their interactions with the company (e-mails, social media, phone calls etc.)With this software, organizations can also analyze and predict customer and prospects behavior. Along with regular updates, proper implementation of reports, analysis and predictions, the organization may gain competitive advantage and maximize profitability. Although the software is effective, there is no promised success without the employees’ understanding and a dedicated team. The ideal CRM system has a user friendly interface, performs numerous tasks with ease, and produces basic statistics. Some vendors of Customer Relationship Management software are Salesforce, Insightly, Infusionsoft, andShow MoreRelatedBusiness Ethics Assignment : Cfnc And My Chosen Career Essay1637 Words   |  7 PagesBusiness Ethics Assignment CFNC AND MY CHOSEN CAREER The CFNC Interest Profiler defined me as a â€Å"helper† and as a â€Å"thinker,† which coincides perfectly with my chosen career as a secondary school English teacher. 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